Shipping policy

Last updated: 3 July 2025

Cycleworld Australia Pty Ltd, trading as Cycleworld, is located at 317 Concord Road, Concord West, NSW, Australia.

This Shipping and Delivery Policy sets out the terms and conditions applying to products purchased through our physical retail store and e-commerce website. We aim to provide a transparent and fair shipping process in accordance with the Australian Consumer Law and applicable New South Wales fair trading regulations.

1. General Shipping Information

Delivery locations

Cycleworld delivers to addresses within Australia. We do not currently offer international shipping.

Shipping carriers

We use reputable third-party carriers to deliver orders. The carrier selected will depend on the size and weight of the order and its delivery destination.

Shipping costs

Shipping charges are calculated according to the size and weight of the order and its destination.

The applicable shipping cost will be displayed at checkout before the purchase is completed.

Cycleworld may occasionally offer free-shipping promotions. The availability and conditions of any promotion will be clearly advertised.

Processing times

Orders are generally processed on the same day that cleared payment is received.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing may take longer during peak seasons, promotional periods or sales. We will endeavour to notify customers of any significant delay.

Estimated delivery times

Delivery times vary according to the destination and shipping carrier. The following timeframes are provided as a general guide:

Sydney metropolitan area: 1–3 business days
Regional New South Wales: 2–5 business days
Interstate metropolitan areas: 3–7 business days
Interstate regional areas: 5–10 business days

These timeframes are estimates only. Actual delivery times may vary because of weather, carrier delays or other unforeseen circumstances. Cycleworld is not responsible for delays caused by the shipping carrier.

Order tracking

Once an order has been dispatched, the customer will receive a shipping confirmation email containing a tracking number and a link for tracking the delivery.

2. Delivery Procedures

Signature on delivery

For security purposes, many deliveries require a signature when received.

If no one is available to sign for the delivery, the carrier will generally leave a card containing instructions for arranging redelivery or collecting the parcel from a local depot.

Authority to leave

For eligible deliveries, customers may be able to provide an authority to leave the parcel without a signature during checkout.

Where authority to leave is selected, Cycleworld and the shipping carrier are not responsible for loss or damage occurring after the parcel has been left at the nominated delivery address.

Incorrect or incomplete addresses

Customers are responsible for ensuring that the delivery address provided with the order is accurate and complete.

Cycleworld is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

Additional shipping charges may apply where redelivery is required because incorrect or incomplete address details were provided.

3. Click and Collect

Cycleworld offers free Click and Collect for online orders.

Select the Pick up in store option during checkout.

We will send an email when the order is ready to be collected from:

Cycleworld
317 Concord Road
Concord West NSW 2138

When collecting an order, please bring:

A copy of the order confirmation; and
Valid photo identification.

4. Items Damaged or Lost During Shipping

Damage in transit

If an order arrives damaged, please avoid signing for the delivery where possible.

Take clear photographs of the damaged packaging and product immediately.

Contact our sales team within 48 hours of delivery:

Email: sales@cycleworld.com.au
Phone: (02) 9739 6530

We will provide guidance on lodging a claim with the shipping carrier and arranging a replacement or refund in accordance with the customer’s rights under the Australian Consumer Law.

Items lost in transit

If an order has not arrived within the estimated delivery timeframe, please check the tracking information first.

If the tracking information has not been updated or the parcel appears to be lost, contact our sales team:

Email: sales@cycleworld.com.au
Phone: (02) 9739 6530

We will open an investigation with the shipping carrier to locate the parcel.

If the parcel is confirmed as lost, Cycleworld will arrange a replacement or refund.

5. Australian Consumer Law

This Shipping and Delivery Policy operates alongside the rights and remedies available under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any consumer rights or guarantees that cannot lawfully be excluded, restricted or modified.

Under the Australian Consumer Law, customers may be entitled to a replacement or refund where goods have a major failure, as well as compensation for other reasonably foreseeable loss or damage.

Customers may also be entitled to have goods repaired or replaced where they fail to be of acceptable quality and the failure does not constitute a major failure.